Refund Policy
We Saw See Saw: Return & Refund Policy
At We Saw See Saw, we pour our heart and soul into crafting vibrant experiences for curious minds. Your child's joy is our greatest reward, and we're committed to ensuring their playtime is filled with wonder and adventure.
Damaged or Faulty Products:
Should your We Saw See Saw product arrive broken or malfunctioning, we understand the disappointment. To remedy this swiftly, we offer a prompt replacement service! To facilitate this process, please follow these simple steps:
- Email us: Drop us a line at wesawseesaw2023@gmail.com with the details of your purchase and a brief description of the issue.
- Photo & Video: To expedite the replacement, kindly attach a clear photo of the damaged item and, if applicable, a short unboxing video showcasing the issue. This helps us understand the problem and ensure a smooth replacement.
Once we receive your email and confirm the issue, we'll gladly dispatch a brand new We Saw See Saw product to you, absolutely free of charge.
Returns & Exchanges:
While we strive to create products that spark endless creativity and imagination, we prioritize the hygiene and well-being of our young customers. Therefore, we regret to inform you that we cannot accept returns or exchanges for any purchased We Saw See Saw products.
This policy ensures a safe and hygienic environment for all children, allowing them to explore and learn with peace of mind.
Our Promise:
Our ultimate mission is to see every child's eyes light up with the magic of We Saw See Saw. We're dedicated to providing exceptional products and experiences that nurture their curiosity and ignite their imagination.
If you have any questions or concerns, please don't hesitate to reach out. We're always happy to help!
Remember, at We Saw See Saw, your child's happiness and the joy of exploration are our top priorities.
Please note: This policy is subject to change at any time without prior notice. However, we will always strive to keep you informed of any updates.
We hope this clarifies our return and refund policy.
P.S. If you have any suggestions on how we can improve our products or services, please feel free to share them with us! Your feedback is invaluable to us.